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TAR Support

Guides, operational documentation, and direct assistance for running TAR local-first workspaces and AI agents.

1. Support Overview

TAR is built on an offline-first architecture with transparent, at-cost AI operations. Most configurations can be managed directly on your phone or tablet without technical assistance.

User Documentation →

Step-by-step guides for installing, configuring, and adding team staff.

 TAR Harness Handbook →

The canonical architectural manual, storage schemas, and Gateway specs.

2. Getting Started & Setup

App Installation: Download the official TAR application directly from the Google Play Store on your Android phone, tablet, or store terminal.

Creating a Local Workspace: Open the app and tap New Workspace. Your local database is generated on-device with zero cloud server fees.

Inviting Staff (₹0 Per Seat): Invite cashiers, doctors, nurses, drivers, or volunteers by sending an invite link. Invited staff are 100% free with no per-seat software licenses.

3. Connecting Channels

Connect your Workspace to customer communication channels:

  • WhatsApp Business: Connect via Meta Cloud API or QR scan to automate appointment scheduling, catalog inquiries, and confirmations.
  • Telegram: Link your Telegram Bot token to enable group broadcasts, customer help queues, and field alerts.
  • Voice Notes (Whisper): Enable audio transcription to automatically turn spoken voice notes into structured orders and tasks.
  • Hosted Web Catalog: Enable 1-tap public web ordering links for your customers.

4. Credits & Billing

How Credits Work: 1 Credit = ₹0.10 (10 Paise). Credits pass through raw computational resources with zero profit markup on AI tokens.

Checking Balance & Logs: Open Settings → Credit Wallet in the app to view real-time balance and an itemized log of all automated actions.

Wallet Refills: Top up anytime via UPI, card, or net banking (Starter ₹100, Growth ₹500, Scale ₹1,000). Paid credits in active accounts do not expire.

5. Offline Work & Cloud Sync

Offline Operation: If your store or clinic loses internet connectivity, you can continue creating orders, billing customers, and viewing records. When reconnected, changes sync automatically.

Encrypted Multi-Device Sync: Enable cloud sync under Workspace Settings to replicate data securely across multiple phones or store terminals via TLS 1.3 encryption.

Device Revocation: If a device is lost or decommissioned, revoke it instantly from the Workspace switcher to invalidate local cryptographic keys.

6. Data Export & Portability

1-Click Full Export: Open Workspace Settings → Data Export to download your complete database in open, standard formats (SQLite, JSON, and OKF Markdown files).

Workspace Deletion: Deleting a Workspace purges local hardware records immediately and wipes all associated encrypted cloud backups permanently.

7. Frequently Asked Questions

Do invited team members need to pay?

No. Invited staff, cashiers, or field workers are always ₹0.00. Operations consume credits from the Workspace owner's centralized wallet.

Are my private customer messages used to train AI models?

Never. AI inferences process messages ephemerally. Your customer conversations are never stored or used to train third-party models.

Can AI make mistakes with accounting or billing?

No. Under the TAR Harness standard, financial records and inventory balances are mathematically calculated and validated by deterministic Gateway code. AI only assists with drafting and language understanding.

8. Contact TAR Support

Our team is available to assist you with onboarding, technical integration, and account support: